Gideon School District
Technology Support and Maintenance Issues
Technology and Computer Support (Effective August 2010)
Technical and computer support requests may be submitted one of two
ways. With either option you select, please make sure you provide
as much information as possible. This will speed up response
time. Following are the two ways you can submit technical and
computer help desk requests:
- Send
an email to help@gideon.k12.mo.us. The help desk system will
automatically process your request and send you a confirmation.
- Log into Websis and click on the "Technology Help Desk" Icon. This
will open a screen where you can enter your technology request.
Please fill out the form as completely and accurately as possible
as this will help us respond to your request in a timely manner.
In every case, make sure you include the room where the problem is located and
the Workstation Number (WS number on the side or back of the unit) on
any computer.
To
help us address technology issues in the most timely manner possible,
please consider the following guidelines when submitting technology
help requests.:
- File
a separate request for each problem. Don't include multiple items
in your request. For instance, if you have two computers with
different problems, submit two different requests. If there is
an Internet problem and a printer problem, submit two different requests.
This helps us manage the requests better and respond more
quickly. It will also help assign the request to the person who
can help most quickly.
- Include as much information as possible
in the body of your request. The more
information you include, the more likely we will be able to address the problem
in a timely manner. Include details of
the problem or issue, location (room number) of the problem or issue, type of
equipment, and model number where possible.
The Gideon School District has no dedicated technical support
personnel. All help desk items are handled by individuals with
other district responsibilities. We do try to check the help desk
regularly and we do try to take care of the pressing issues as quickly
as possible. When necessary, we will outsource tasks to one of
our vendors. So please be patient with all help desk requests.
Maintenance Issues (Effective August 2009)
We want to maintain a pleasant, clean, and safe school
facility. Our faculty and staff are often in the best position to
be aware of some specific needs that may not be noticed by others.
Please post all maintenance issues to
our School Dude Maintenance system. To access the School Dude
system, log into Websis and select the Maintenance Request Icon.
This will open the School Dude page. You will log in with
your email address. Please provide as much information as
possible about the maintenance request. You will need to have the
submittal password to actually submit the request. If you forget
the submittal password, contact the central office. Maintenance
requests are reviewed and then either assigned to one of the
maintenance staff, placed on our
summer projects list, or deferred due to various circumstances.
You can log back in to the School Dude system at any time and
click on the "My Requests" tab to check on the status of any item you
have submitted. You should also receive email updates when the
issue is addressed, although sometimes the emails don't seem to be
delivered. Some examples of appropriate items for
submission to maintenance would include safety issues, broken windows,
lock problems, electrical issues, heating issues, plumbing issues,
flooring issues, painting needs, suspected leaks, playground issues, or
any other issues affecting the physical facilities or grounds. In
an emergency (something that requires immediate attention) please
contact your building office.
Updated August 2, 2010
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